1. Your time to change your mind

• Return period: 30 days from receipt. No return without prior agreement

No return can be made without our prior agreement. A parcel sent back without agreement, or sent to an address we have not provided, cannot be processed or refunded.

The procedure is as follows:

1. You write to contact@maisonphilidor.fr giving your order number and the product concerned.
2. We reply within 24 to 48 working hours with the return address and a case number.
3. You write this case number clearly on the parcel and inside it.
4. You send the parcel within 14 days of receiving the address.

The address shown on our legal pages is an administrative address: it does not accept returns.

3. Condition of the returned product

The product must be returned complete, in its original packaging, with all its accessories and internal protection. It must not have been damaged by any use beyond what is necessary to establish its nature and characteristics. The customer may be held liable for any loss in value resulting from excessive handling.

4. Return costs

The cost of sending the product back is borne by the customer, except where the return results from an error on our part or a defective product: in that case, we cover the return. We recommend a tracked shipment; if the return parcel is lost without proof of postage, the refund cannot be processed.

5. Refund

The refund is made after the returned product has been received and checked, within a maximum of 14 days. It is made to the same payment method used for the order. The refund covers the price of the product and the standard delivery costs originally paid.

6. Product damaged on receipt

If the parcel arrives damaged, note your reservations with the carrier and contact us within 72 hours at contact@maisonphilidor.fr, with photos of the parcel and the product. We will replace or refund it at no cost to you.

7. Wrong product

If the product received does not match your order, contact us: we will arrange the return at our expense and send you the correct product.

8. Statutory guarantees

Independently of this policy, you benefit from the 2-year legal guarantee of conformity (articles L.217-3 to L.217-20 of the French Consumer Code) and the guarantee against hidden defects (articles 1641 to 1649 of the French Civil Code).

9. Geographical area

We deliver to and accept returns from mainland France only.

10. Contact

• Email: contact@maisonphilidor.fr
• WhatsApp: +33 7 56 88 21 12